Curbside pickup has quickly become a preferred shopping method for many consumers. Over half of large retail chains now offer this convenient service. 

What’s more, there was a significant 66% increase in online shoppers using curbside pickup in 2022. Interestingly, 43.5% of online shoppers chose curbside pickup for their most recent purchase that same year. 

Let me share the most crucial curbside pickup statistics and curbside pickup trends you should be aware of right away. 🚗🛍️📈

  • There was a 66% increase in online shoppers using curbside pickup in 2022. 
  • On average, 43.5% of online shoppers used curbside pickup for their most recent purchase in 2022.
  • Curbside pickup has an additional buy-rate of up to 45%.
  • Over 50% of large retail chains offer curbside pickup.
  • 85% of shoppers have increased curbside pick-up since covid-19.
  • 61.9% of millennials, 54.2% of Gen Z, and 32% of Gen X consumers used curbside pickup for online purchases.
  • 52% of digital grocery sales in 2022 were picked up rather than delivered.
  • 42% of consumers prefer curbside pickup over in-store purchases.
  • 47.4% opt for curbside pickup to avoid paying shipping fees.
  • According to a recent study, 33% of young adults who began curbside pickup during the pandemic intend to continue.

Sources: (Pymnts, Statista, Digital Commerce360, Incisiv, National Association of Convenience Stores, Insider Intelligence)

Restaurant Curbside Pickup Statistics

  • 67% of restaurants said they added curbside delivery after March 2020.
  • 41% of US consumers say curbside pickup is their preferred method when ordering takeout, ahead of drive-thru (36%) and ordering on foot (15%).
  • 37% of US consumers say the availability of curbside pickup influences their restaurant choice.
  • 30% of mobile-order customers prefer restaurants with curbside pickup.
  • Curbside pickup orders reached $71.9 billion in restaurant revenue in the US in 2021.
  • For restaurants, curbside pickup represents about 7% of the total purchases made in a consumer’s average day.
  • Nearly 70% of respondents described takeout/curbside pickup as either “very” or “extremely profitable.
  • Nearly 50% of Gen Z are willing to try out a new restaurant if curbside pickup is an option.
  • About 40% of the Americans who’ve purchased takeout from a restaurant during the pandemic opted for curbside delivery.

Sources: (Doordash, Pymnts, National Restaurant Association, Bluedot)

Increase in Online Shoppers Using Curbside Pickup

Increase in Online Shoppers Using Curbside Pickup

Cited by 5+ inlcuding (Shopify, PYMNTS, Deck Commerce, Linkedin)
Source: Pymnts

2.Average Usage of Curbside Pickup in 2022

Average Usage of Curbside Pickup in 2022

Cited by 1+ including (Linkedin)
Source: Statista

3.Additional Buy-Rate with Curbside Pickup

Additional Buy-Rate with Curbside Pickup

Cited by 5+ including (Washington Post, Medallia, Linkedin, streetfightmag, Samsung Business Insights)
Source: Digital commerce 360

4.Large Retail Chains Offering Curbside Pickup

Large Retail Chains Offering Curbside Pickup

Cited by 12+ including (Business Wire, PODS CA, Ooma, Shopify, Eat App, salsify, Wooster Daily Record, Aptos Retail, PODS, Deck Commerce, LinkedIn)
Source: Incisiv

5.Increase in Curbside Pickup Since COVID-19

Increase in Curbside Pickup Since COVID-19

Cited by 10+ including (Retail Customer Experience, Yahoo, csp daily news, forbes, BigCommerce, poligo, dieboldnixdorf, LinkedIn, Business Wire, advanced wireless)
Source: National Association of Convenience Stores

6.Generational Use of Curbside Pickup

Generational Use of Curbside Pickup

Source: Pymnts

7.Digital Grocery Sales Picked Up in 2022

Digital Grocery Sales Picked Up in 2022

Cited by 3+ including (Supermarket News, phononic, Observer–Reporter)
Source: Incisiv

8Preference for Curbside Pickup Over In-Store

Preference for Curbside Pickup Over In-Store

Cited by 5+ including (Supermarket News, SurveyMonkey, PowerReviews, LinkedIn, pymnts)
Source: Statista

9Avoiding Shipping Fees with Curbside Pickup

Avoiding Shipping Fees with Curbside Pickup

Cited by 1+ including (Statista)
Source: Insider intelligence

10Young Adults Continuing Curbside Pickup Post-Pandemic

Young Adults Continuing Curbside Pickup Post-Pandemic

Cited by 5+ including (National Retail Federation, ScienceDirect, shanken news daily, National Association of Convenience Stores, Observer–Reporter)
Source: Convenience