Business Automation Statistics 2023: The Facts & Trends

Automation is quickly becoming a buzzword among businesses, and for good reason.

Recent statistics show that around 31% of businesses have fully automated at least one function, which is quite impressive when you consider how much time and effort this could save.

Automation has so much potential for businesses, both large and small, to help streamline processes and save precious resources. Let’s look at some business automation statistics to see where it’s going.

Top Business Automation Statistics

Automation can reduce costs by 10–50% by reducing labor costs and manual processing.
24% of businesses use job automation to cut operational expenses.
67% of businesses use business process automation solutions to improve end-to-end visibility across multiple systems.
Almost all businesses (97%) agree that automating business processes is important for digital transformation.
90% of workers are burdened by repetitive tasks that can be automated.
Nearly 45% of businesses use automation like AI to cut costs.
At least one function in 31% of businesses has been completely automated.
Growth in the automation systems market is expected to exceed $26 billion by 2025, up from $4.8 billion in 2018.
66% were testing automation solutions for at least one business process.

Automation Impact On Business Statistics

Why automation is important in business?

99% of businesses see automation as having significant benefits.
52% of businesses note a reduction in manual errors due to automation.
Automation improves work quality for 45% of businesses.
43% of businesses observe an increase in speed with automation.
43% of businesses find greater levels of productivity across experience levels with automation.
41% of businesses noted increased availability for themselves and other employees.
38% of businesses report increased utilization and productivity levels from automation.
31% of businesses see decreased labor costs due to automation.

Source: KRC Research via Statista.

Business Risks of Automation Statistics

36% of businesses are worried about employees’ inability to adapt to automation.
32% of businesses fear that automation will lead to poor customer service.
47% of businesses are concerned about a loss of personal touch due to automation.
40% of businesses see the potential for job loss as a risk of automation.
23% of businesses are concerned about the lack of in-depth industry experience.
2% of businesses perceive inaccuracies as a risk of automation.
8% of businesses believe there are no business risks with automation.

Source: KRC Research via Statista.

Business Process Automation Statistics

66% of businesses have automated at least one business process.2
Approximately 80% of businesses are speeding up process automation.1
50% of business plan automates repetitive tasks.2
58% of businesses use automation to report data.3
36% of businesses use automation for regulatory and compliance purposes.3
67% of businesses use automation to enhance visibility across various systems.4

Sources: (1-Kissflow, 2-McKinsey & Company, 3-Flair, 4-ProfileTree)

Top Challenges in Process Automation Implementation

54% of organizations face challenges in mapping out complex processes when implementing process automation.
39% of organizations struggle with integrations and fetching external data.
37% of organizations are concerned about implementation costs.
29% of organizations encounter employee training and resistance issues.
24% of organizations find building user experience to initiate processes challenging.
17% of organizations deal with management engagement issues.
15% of organizations are concerned about the completeness of the solution.
8% of organizations face challenges with low code capabilities.