In a paperless world, printing remains vital to business. But for cost-effective and streamlined printing, managed print services (MPS) have become the go-to solution, helping businesses cut costs and enhance printing efficiency.
However, finding the right managed print services provider can be challenging. One way to approach this process is by issuing a Managed Print Services Request for Proposal (RFP).
To make it easier, we’ve got you covered on everything about managed print services RFPs, including what they are, their benefits, and how to craft one that meets your business needs.
Understanding Managed Print Services
Let’s start by understanding what managed print services are. MPS is an all-in-one solution that helps businesses manage their printing infrastructure, including printers, scanners, copiers, and other devices.
MPS providers usually offer services like printer maintenance, repair, supplies, and document management. These services offer several benefits, such as optimizing the printing infrastructure, reducing costs, and improving efficiency.
For instance, MPS providers can identify inefficient printing practices, reduce paper and toner waste, and streamline the document management process.
The Role of RFP in Managed Print Services
Managed Print Services Request for Proposal (RFP) is a crucial part of the Managed Print Services procurement process.
An RFP is a document that outlines a company’s requirements and solicits proposals from MPS providers. The RFP process allows businesses to evaluate potential MPS providers based on their ability to meet the company’s specific needs.
Benefit of RFP in Managed Print Services
The benefits of issuing an RFP for Managed Print Services are many. Here are some of the benefits:
| Benefit | Description | Example | Impact on Organization |
| Streamlined Vendor Selection | The RFP process helps to identify the best vendor for your organization’s specific needs by comparing their offerings, capabilities, and expertise. | An RFP may reveal that Vendor A offers more comprehensive reporting tools than Vendor B, making them a better fit for your organization. | Enables informed decision-making, leading to increased satisfaction with the chosen vendor. |
| Cost Savings | Managed Print Services (MPS) RFPs enable organizations to compare pricing and negotiate better terms, ultimately leading to cost savings. | An RFP may show that Vendor C offers more competitive pricing on toner and paper supplies than Vendor D, allowing your organization to save on operational costs. | Reduces expenses, freeing up budget for investment in other areas. |
| Improved Efficiency and Performance | An RFP helps to identify the most effective MPS solutions that will optimize your print infrastructure, reduce waste, and improve overall efficiency. | Vendor E may offer advanced print management software that can help your organization reduce paper waste, streamline workflows, and improve employee productivity. | Boosts productivity, resulting in better resource allocation and increased competitiveness. |
| Enhanced Security | A well-crafted RFP ensures that the chosen MPS provider prioritizes security, protecting sensitive data and ensuring compliance with relevant regulations. | Vendor F may offer robust security solutions, such as secure print release, user authentication, and data encryption, to safeguard your organization’s information. | Minimizes risks associated with data breaches and regulatory non-compliance. |
| Customized Solutions and Scalability | An RFP enables organizations to select MPS providers that offer tailored solutions and the flexibility to scale with your organization’s growth. | Vendor G may provide customizable print solutions and the ability to easily expand or reduce the scope of services as your organization’s needs change over time. | Facilitates growth and adaptation, ensuring long-term success. |
Crafting a Managed Print Services RFP
Crafting a successful Managed Print Services RFP involves several steps. Here are some key steps to keep in mind:
Identify Your Business Needs
The first step in crafting a successful Managed Print Services RFP is to identify your business needs according to multiple sources, such as Vendorful, Oboloo, and Indeed.
Determine what you want to achieve with MPS and what specific services you require. For instance, you may want to reduce printing costs, improve document security, or streamline document management processes.
Set Objectives and Scope of RFP
The second step is to set the objectives and scope of the RFP according to RFP360. Define the goals of the RFP, such as finding an MPS provider that meets your business needs and budget. Additionally, specify the scope of the RFP, including the services you require, the timeline for the project, and the budget.
Develop an RFP timeline.
The third step is to develop an RFP timeline. Determine the deadlines for issuing the RFP, receiving proposals, and selecting the MPS provider. Be realistic when setting deadlines to allow adequate time for vendors to respond and for your team to evaluate proposals.
Key Elements of a Managed Print Services RFP
| Key Element | Purpose | Components | Evaluation Criteria |
| Executive Summary | Provide a concise overview of the organization’s needs and objectives for the Managed Print Services engagement. | Background, goals, key requirements, and desired outcomes. | Clarity, alignment with organization’s objectives, and comprehensiveness. |
| Scope of Services | Clearly define the range of services required, setting expectations for the vendor. | Print audit, device management, consumables supply, maintenance, reporting, and end-user training. | Comprehensiveness, relevance, and customization of proposed services. |
| Technical Requirements | Specify the technical capabilities and features needed to achieve the organization’s objectives. | Device compatibility, software integration, security features, mobile printing, and user authentication. | Compatibility with existing infrastructure, ease of use, and scalability. |
| Pricing and Contract Terms | Detail the pricing structure and contract terms to ensure transparency and fair negotiations. | Cost per page, device leasing, service fees, contract length, and termination clauses. | Competitiveness of pricing, flexibility, and fairness of contract terms. |
| Vendor Qualifications and Experience | Assess the vendor’s expertise, qualifications, and track record in providing managed print services. | Company history, certifications, case studies, references, and client testimonials. | Industry expertise, proven results, and client satisfaction. |
| Implementation and Support | Understand the vendor’s approach to implementing and supporting the MPS solution. | Implementation timeline, training, ongoing support, and communication channels. | Efficiency, effectiveness, and responsiveness of support services. |
Best Practices for Evaluating Managed Print Services RFPs
Once you have received proposals from MPS providers, the next step is to evaluate them. Here are some best practices to keep in mind:
- Compare vendor capabilities against your requirements
- Assess the vendor’s experience and track record
- Review proposed solutions and technologies
- Analyze vendor’s support and maintenance services
- Investigate vendor’s commitment to sustainability and security
- Request and check references
- Verify vendor certifications and partnerships
- Conduct site visits or remote demonstrations
- Score vendor responses based on predefined criteria
- Weigh the pros and cons of each proposal
- Consider long-term partnerships and scalability
- Involve key stakeholders in the decision-making process
Frequently Asked Questions
Here are some frequently asked questions about Managed Print Services RFPs:
What is the difference between MPS and MFP?
MPS stands for managed print services, while MFP stands for multifunction printer. MPS is a comprehensive solution that manages all aspects of a business’s printing infrastructure, while MFPs
